Cancelling an order

Orders can be cancelled for various reasons. For visibility, you can look at a ServiceRequest's orderDetail property for various cancellation or voided reasons.

We differentiate between CANCELLED and VOIDED orders.

CANCELLED orders are orders that can't be fulfilled for reasons prior to making it to our lab.

Reasons for CANCELLED orders include:

• "No Pre-screen Verification"
• "Didn’t complete kit in 2 weeks of receiving it"
• "Client requested to cancel"
• "User requested to cancel"

VOIDED orders are orders that can't be fulfilled for reasons after making it to our lab. Voided:

Reasons for VOIDED orders include:

• "QNS"
• "Shipped outside of sample stability"

For example

{
  "orderDetail": [
    {
      "text": "CANCELLED",
      "coding": [
        {
          "system": "https://kit.com/statusReason",
          "code": "User requested to cancel"
        }
      ]
    }
  ]
}